All of our products are made to order. To ensure that your order is confirmed, we require full payment for platters and boxes. For grazing tables, we require a non-refundable deposit upon booking and full payment 14 days prior to your event. If full payment is not received upon the due date, the order will be canceled and the deposit forfeited. 

We request at least a 2 days notice for cheese boards and at least a 1 week notice for grazing tables.

FOOD & PRODUCE:

Please be aware all platters are a mix of good quality artisan cheese, charcuterie, gourmet crackers, nuts, dark chocolate, fresh fruit, dried fruit, accoutrements, and condiments. This is all subject to availability.

It is your responsibility to inform us well in advance of any dietary requirements. While we make every effort to accommodate such requirements, this may not always be possible. Pricing may also vary.

It is also your responsibility to inform us of any food allergies or intolerances well in advance. Our platters are not prepared in an allergen-free environment. While we may be able to label items containing possible allergens ahead of time on request, there is a risk of cross-contamination. 

CANCELLATIONS & SURCHARGES:

Surcharges may apply on public holidays and outside of business hours. We do not offer refunds, however, we do allow date changes if notified 2 days or more in advance. For cancellations, any deposit will be forfeited. 

 

All boards, serving equipment, and props are for hire only and must be returned within 72 hours.

GRAZING TABLE SERVICE:

We do travel out of our regular delivery service areas to cater large events. Please contact us regarding a large event out of our service areas.

Please allow between 1 - 3 hours for us to set up, depending on the size and requirements of your grazing table. Take down service is not offered.

Our catering is self-service only. If you require staff during your event to help top up or keep the table tidy, please let us know and we will quote accordingly. 

Prop rentals will be used on grazing tables with a $200 refundable deposit paid to us prior to the event. Rental deposit will be refunded after props are returned to us complete and undamaged.

LIMITATION OF LIABILITY:

The limitations on liability set out below will not apply to any claim which is the consequence of fraud, dishonesty, willful concealment, willful misrepresentation or gross negligence by or on behalf of Charcutereats & Co.

Charcutereats & Co will under no circumstances whatsoever be liable to you in contract, tort (including negligence), breach of statutory duty, or otherwise, for any special, indirect or consequential losses arising out of this Agreement.

To the extent permitted by law, you acknowledge that Charcutereats & Co's maximum aggregate liability to you, whether in contract, tort (including negligence) or otherwise, shall in all circumstances be limited to the aggregate value of the invoice issued to the customer by Charcutereats & Co under this Agreement.

Terms are subject to change without notice.

PICKUP ADDRESS: 

The Hood Kitchen Space

350 Clinton St Ste A

Costa Mesa, CA 92626

Pickup now available daily!

DELIVERY FULFILMENT/SHIPPING TERMS:

Delivery is currently only offered within 30 MILES from 92807. Fees vary by zip code. Delivery ETA will be emailed evening prior to delivery in confirmation email. Charcutereats & Co is not responsible for the wrong address being provided upon ordering. Charcutereats & Co is not responsible if receiver is not home at the time delivery is requested. Please contact us at least 24 hours before the delivery requested, to make any changes to your original order time.

Shipping is currently not available.

PRIVACY POLICY:

We receive, collect and store any information you enter on our website  or provide us in any other way. 

Warmly,

Samantha Serna

DBA Charcutereats & Co