All of our products are made to order. To ensure that your order is confirmed, we require full payment for platters and boxes. For grazing tables, we require a non-refundable 20% deposit upon booking and full payment 8 days prior to your event. If full payment is not received upon the due date, the order will be canceled and the deposit forfeited.
We request at least a 24 hour notice for cheese boards and at least a 2 days notice for grazing tables.
FOOD & PRODUCE:
Please be aware all platters are a mix of good quality artisan cheese, charcuterie, gourmet crackers, nuts, dark chocolate, fresh fruit, dried fruit, accoutrements, and condiments. This is all subject to availability.
It is your responsibility to inform us well in advance of any dietary requirements. While we make every effort to accommodate such requirements, this may not always be possible. Pricing may also vary.
It is also your responsibility to inform us of any food allergies or intolerances well in advance. Our platters are not prepared in an allergen-free environment. While we may be able to label items containing possible allergens ahead of time on request, there is a risk of cross-contamination.
CANCELLATIONS & SURCHARGES:
Surcharges may apply on public holidays and outside of business hours. We do not offer refunds, however, we do allow date changes if notified 2 days or more in advance. For cancellations, any deposit will be forfeited.
All boards, serving equipment, and props are yours to keep, unless otherwise stated during booking.
GRAZING TABLE SERVICE:
We do travel out of our regular delivery service areas to cater large events. Please contact us regarding a large event out of our service areas.
Please allow between 1 - 3 hours for us to set up, depending on the size and requirements of your grazing table. Take down service is not offered, everything is disposable at the end of your event.
Our catering is self-service only.
LIMITATION OF LIABILITY:
The limitations on liability set out below will not apply to any claim which is the consequence of fraud, dishonesty, willful concealment, willful misrepresentation or gross negligence by or on behalf of Charcutereats & Co.
Charcutereats & Co will under no circumstances whatsoever be liable to you in contract, tort (including negligence), breach of statutory duty, or otherwise, for any special, indirect or consequential losses arising out of this Agreement.
To the extent permitted by law, you acknowledge that Charcutereats & Co's maximum aggregate liability to you, whether in contract, tort (including negligence) or otherwise, shall in all circumstances be limited to the aggregate value of the invoice issued to the customer by Charcutereats & Co under this Agreement.
Terms are subject to change.
PICKUP NOT AVAILABLE.
PROMO CODES:
Cannot be credited on previously placed orders, Grazing tables, corporate orders, and workshops. One coupon code per transaction. Coupon codes cannot be used with store credit codes.
Pickup now available daily!
DELIVERY FULFILMENT/SHIPPING TERMS:
Delivery is currently only offered within 90 from 92807. Fees vary by zip code. Delivery ETA will be emailed evening prior to delivery in confirmation email. Charcutereats & Co is not responsible for the wrong address being provided upon ordering. Charcutereats & Co is not responsible if receiver is not home at the time delivery is requested. Please contact us at least 24 hours before the delivery requested, to make any changes to your original order time.
Please place order delivery request times as the start time of your gathering. All platters remain fresh in the fridge. Charcutereats & Co will ensure to delivery before the requested time. aka y our event start time. Charcutereats & Co is not responsible for the mishandling of items once delivered. Please handle the items carefully to ensure the integrity of the items are kept. All packaging is disposable, unless stated in the item information. All items are a la carte, unless you have ordered a grazing table.
Shipping is currently not available.
PRIVACY POLICY:
We receive, collect and store any information you enter on our website or provide us in any other way.
Warmly,
Samantha Serna
DBA Charcutereats & Co